LOST PACKAGE?

We ship via USPS, Fedex and UPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

For domestic packages we ask Fedex and UPS to require a signature for orders over 600USD.

If you would like to either waive this requirement, or if you would like to ask for a signature for less than 600USD, please contact us at hello@openpavilion.com and include your order number.

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.